Customer support can be the defining factor between a long-lasting positive customer experience and a PR nightmare. During the holidays the importance of providing bulletproof support is magnified when members of your team are away and you find your site hammered with loads of traffic.
We’re very serious about support here at Copper.io and we wanted to know how other teams handled support over the holidays. That’s why we went ahead and asked YOU (our wonderful users) how your company planned to manage their support over the holidays.
Here at Copper.io we’ve been stepping on the gas to bring our users new features to improve the way they use our products.
We knew StatusHub needed a scheduling feature for when you have to do that necessary downtime to make updates…that’s why we’re introducing Scheduled Maintenance, a sexy new way to communicate planned downtime to your users using StatusHub.
It’s a brand new year and we want YOU to come work at Copper.io!
That’s right! We’re hiring for a sh!t load of positions and we’re looking for the cream of the crop to come join our extremely good-looking (ok…we’re slightly above average) team!
Do you think you have what it takes? or maybe you’re thinking “why would I want to work at Copper.io?”
Well here, I’ll spell it out…
Oh…and did I mention…we love to have fun! Team culture is a top priority and here at Copper.io we know how to get it done!
So if you’re passionate about what you do and feel you would be a great fit for one of the positions listed below, hit us up with your info!
Yes, you with the computer in front of your face. It’s Christmas Day today and you just so happen to be browsing the interwebs and are lucky enough to end up on our blog.
Well this year you’re in for a holiday treat…
First and foremost…that guy in the picture looks stressssssed out!
Now you may be wondering why the gentleman in the picture (above) is in such dire straits (and no, I’m not talking about the legendary band from the 80′s). It may be because someone told him to look frustrated in order to take some excellent stock photos…or for the sake of this blog post let’s imagine he’s you (yup, that’s right) right after you find out your site/app (or a section of it) has been down for the past hour and you have no way of telling your customers. No one’s having fun in this scenario
But what could you have done to prevent this?
Well there’s a whole bunch of things…but we’re really only here to talk about status pages, so I’m going to focus on that.
It’s well known that compliance in the cloud is a huge issue. In light of recent events such as news regarding the NSA and the constant battle of online privacy, everyone was looking for a way to know who has access to their cloud accounts. This is why Amazon created CloudTrail – a web service that records AWS API calls for your account and delivers log files directly to you. That’s all fine and dandy, but what do you do with the data AWS is sending you?
My AWS bill is WHAT?! #FiveWordTechHorrors
— Copper.io (@copperio) December 11, 2013
Here in tech we all have our own unique phrase that makes us tick. A short set of words that has an uncanny way of awakening a long awaited fear. The hashtag #FiveWordTechHorrors truly succeeded in capturing this fear in a beautiful (and very hilarious) way.
As the holidays approach, here at Copper.io we understand that monitoring your business is a priority, especially when there are less people in your organization paying attention to it. That’s why we’ll be here for you, monitoring your apps and ready to help in the event something does go wrong.